Assistance and After-Sales Support
Comprehensive Support for Your Technological Success
Consulting and technical support have always been among our top priorities.
Our team of certified technicians is ready to assist you in the delicate phases of testing before purchase, during installation, and throughout the machine integration process (HF Welders – Cutting Plotters).
At Balacchi, we are committed to providing you with superior support: if needed, we guarantee complete and timely live or remote assistance—wherever you are!
Complete Assistance for Cutting Plotters and HF Welders
Owning cutting-edge technology is not enough; having the necessary technical support is equally important to ensure that your equipment operates flawlessly and that you achieve outstanding results.
Our expert technicians are passionate, qualified, and most importantly, ready to respond promptly to your needs.
Our promise: precision and quality
Assistance and After-salesOur promise: precision and quality
What sets our technical service apart is our focus on precision and quality. We don’t settle for solving superficial problems: we understand every detail of your technologies and your operational needs.
Whether it’s a technical, operational or functional issue, our team is prepared to find tailor-made solutions that optimize the performance of your machines and maximize results.
Certified assistance for your safety
Assistance and After-SalesCertified assistance for your safety
As owners and manufacturers of our technologies, every technician assigned to support you is highly trained in that specific technology or request.
Whether it’s initial installation, on-demand service, or scheduled support, you can rest assured that you’ll be supported by professionals who know your technology inside out and can solve any challenge.
Get help within 24 hours: your peace of mind is our priority
Assistance and After-SalesGet help within 24 hours: your peace of mind is our priority
We know how important it is to keep your machines up and running. That’s why we’re committed to providing timely interventions and effective solutions.
With a 24/7 integrated maintenance system, you will receive remote assistance within 24 hours.
In addition to offering telephone assistance and remote support, we are ready to intervene directly in your production center, when necessary.
